Tell us what matters to you. It is great to hear if we get things right- and we also need to know if can do things better.
Whether it’s a complaint or feedback or a mixture we appreciate you taking the time to let us know. It helps us to understand what you or your family/whanau have experience and helps us improve the way we work.
Please know that any feedback you give is confidential and will not affect your care or treatment.
Once received, we will send you an acknowledgement letter within five working days.
We will investigate it within 20 working days from the date we let you know we have received your feedback. If we need more time, we will let you know and the reason for this.
If you need more support or help making a complaint, or you feel disappointed with the way we dealt with your complaint you can contact: