Complaints and Feedback

How to give feedback

Tell us what matters to you. It is great to hear if we get things right- and we also need to know if can do things better.

Whether it’s a complaint or feedback or a mixture we appreciate you taking the time to let us know. It helps us to understand what you or your family/whanau have experience and helps us improve the way we work.

Please know that any feedback you give is confidential and will not affect your care or treatment.

Ways you can provide feedback

Talk to us:

  • Call 0800RESTORE to speak to our Practice Manager


Write to us:

  • Completing our online feedback form is the easiest way
  • Another way is to write to us at PO box number 380

Once received, we will send you an acknowledgement letter within five working days.

If your feedback is a complaint

We will investigate it within 20 working days from the date we let you know we have received your feedback. If we need more time, we will let you know and the reason for this.

If you need more support or help making a complaint, or you feel disappointed with the way we dealt with your complaint you can contact:

  • Nationwide Health & Disability Advocacy Service on 0800 555 050 or,
  • The Health and Disability Commissioner (HDC) on 0800 11 22 33