We collect Information which enables us to provide our services safely and efficiently. This includes:
If you do not provide this Information, or agree that we can collect this information from the relevant source (such as your GP or specialist, NZePs, Ministry of Health) we may not be able to provide you with our services.
In all cases we will do our best to collect your Personal Information directly from you. Where your Personal Information is required to be collected from a However, we also collect your information from third parties (such as your GP or specialist,
NZePS, your NHI from the Ministry of Health). If you do not wish for us to collect this information, please advise us. If you withhold your consent in this regard, we will not seek to obtain your Information from a third party, although this may mean that you cannot access our services.
You can visit our website without telling us who you are or revealing sensitive information about yourself, including your e-mail address. Our web server may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address and what country you are from.
In addition, we collect the Information that you submit to our website, such as your name, address and any other contact or other information that you choose to provide by, for example:
When you visit our website, we may place a “cookie” on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs.
Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either:
It should be noted that if cookies are not accepted, you may not be able to access several web pages found on the website.
Our website may contain links to or embedded frames of other websites that may be subject to less stringent privacy standards. We will not provide your Information to these third parties.
If you click on a link to such a third party website, a third party may also place a cookie on your hard drive. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. RestoreMe Clinic is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
We use your Information in a manner which allows for the safe, efficient and effective carrying out of our services.
To enable us to carry out the services you have requested, we will need to communicate with you using the Information you have shared with us. Primarily this will be via email, although we may also communicate with you via telephone or SMS. We will communicate with you on the following matters (but not limited to):
Appointments, responding to your enquiries, prescriptions, GP correspondence, payments, and payment confirmations.
If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by e-mail, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each e-mail and on the site where you signed up).
Where our web server has collected information from you visiting our website, we use this information to monitor our website’s performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.
We may also use your Information, in an aggregate, anonymised form, for other purposes not related to your own immediate treatment, including:
We will ensure that you are no longer identifiable from data before we use it in any way.
Your Information is accessed by persons on a strictly need to know basis only. Where persons are granted access, they are only granted the level of access that they require to enable them to complete their role in our services.
The types of people that may have access to your Information, include:
Administrative staff, GP’s and nurses, IT providers, auditors, parent company?
We will only disclose your Information without your knowledge or consent where we are permitted or required to do so by an applicable law or regulatory requirement.
We take the security and confidentiality of your Information seriously. We have several measures in place to prevent unwarranted access, misuse, loss, or damage, to your Information. We enforce complex password authentication and undergo regular data security audits with a reputable 3rd party auditor.
Your personal Information is held on both domestic and overseas servers (on the cloud).
Payment information is managed independently by Windcave. We do not have direct access to your payment details.
We take our obligation to keep your Information secure from unwarranted access, misuse, loss, or damage. Whilst, we have measures in place to meet this obligation and ensure the security of your Information, we cannot guarantee your Information from all accidental or deliberate misuse, loss, or unauthorised disclosure. To the greatest extent permitted by law, we are not liable to you for any damage or loss in this context.
Your Information will be stored for the period required by legislation. Currently this is for a period of 10 years beginning on the day after the date shown in our records as the most recent date we provided you with health care services.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. In certain circumstances, the withdrawal of consent may render us unable to continue to provide products or services where the collection, use or disclosure of your personal information is necessary to provide the product or service.
It is important that the information contained in our records is both accurate and current. If you believe any Information we hold is wrong or out of date you can ask for it to be corrected or updated. It is important that you inform us of any changes to your Information during our relationship.
In some circumstances we may not agree with your request to change Information we hold about you. If this happens we will explain why we are unwilling to correct the Information and give you an opportunity to provide us with a statement of the correction you are seeking which we will include on your file.
You can ask to see or obtain a copy of your Information. If you want to review, verify or correct your personal information, please contact our Privacy Officer. Please note that any such communication must be in writing.
When requesting access to your Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Information that we hold about you. If you require assistance in preparing your request, please contact our Privacy Officer.
You have a right to access the Information that we hold about you in most situations. However, this right is not absolute, and there are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all the Information that we hold about you. In addition, the Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the rare event that we cannot provide you with access to your Information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
Attention: Privacy Officer
Phone: 0800 7378 67363